> For the complete documentation index, see [llms.txt](https://honeyland-player-guides.gitbook.io/honeyland-player-guides-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://honeyland-player-guides.gitbook.io/honeyland-player-guides-docs/technical-help/technical-faqs.md).
# Technical FAQs
### General Technical FAQs
How do I move my Honeyland game wallet from Phantom to Solflare
Watch this video for detailed instructions:
My game is not loading? What should I do?
If your game is not loading, it is important to try the following basic troubleshooting steps as they may help resolve the issue:
* **Check your Internet connection**
* Make sure that your device is connected through WiFi, 3G, 4G, 5G, or LTE.
* Try restarting your router or modem, or switching to a different Wi-Fi network or mobile data connection.
* If you play through a WiFi connection, make sure your router is on. Additionally, try not to play too far away from it, as you may lose the WiFi signal.
* **Restart your device**
* **Restart your app by force-closing it**
* How do I force close the game on iOS? [click here](https://2233319502-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDizoGi1OJf5qus3d5bqX%2Fuploads%2F3bA7ghBVHRYEfSPMdRca%2F15%20how%20do%20i%20force%20close%20the%20game%20on%20ios?alt=media)
* How do I force close the game on Android? [click here](https://2233319502-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDizoGi1OJf5qus3d5bqX%2Fuploads%2FmxCsoePtK5rRw5tXPLRB%2F22%20how%20do%20i%20force%20close%20the%20game%20on%20android?alt=media)
* **Make sure you have the latest version of your app installed**
* How do I update my game on iOS? [click here](https://2233319502-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDizoGi1OJf5qus3d5bqX%2Fuploads%2FWwBxQos4KhzRkO46Cxe0%2F24%20how%20do%20i%20update%20my%20game%20on%20ios?alt=media)
* How do I update my game on Android? [click here](https://2233319502-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDizoGi1OJf5qus3d5bqX%2Fuploads%2FrCLm7kQAMg3WUOuKdIe9%2F27%20how%20do%20i%20update%20my%20game%20on%20android?alt=media)
* **Force close unnecessary background apps**
If you have tried all of the steps listed above and your game still is not loading, click here to get in touch with us.
How do I move my Honeyland Game wallet from Google/Apple to Solflare?
Watch this video for detailed instructions:
How do I activate (stake) my Bees, Queens, Lands, and Passes using HiveMind?
**NOTE:** Click [here](https://honeyland.helpshift.com/hc/faq/383-can-i-stake-hxd/) to learn how to stake HXD
**To stake Bees, Queens, Lands, and Passes, visit the game's companion website HiveMind at** [**https://hivemind.honey.land/**](https://hivemind.honey.land/)
* Click on the “Connect Wallet” button to connect your wallet.
[](https://d2duuy9yo5pldo.cloudfront.net/honeyland/a9176d48-cc8a-459d-8d07-99579e9b8620.PNG)
* When connected, click on “Staking” in the top right corner.
[](https://d2duuy9yo5pldo.cloudfront.net/honeyland/1c4e6fac-6c7c-4320-9de0-87ea1269fa4e.PNG)
* On the staking page, click on “Unstaked” to get a list of all your unstaked assets.
[](https://d2duuy9yo5pldo.cloudfront.net/honeyland/17329cb6-51b7-4825-94e5-80103fd767eb.PNG)
* Click either "stake" (to stake a single asset) or "bulk" (can stake up to 10 assets per transaction) button.
[](https://d2duuy9yo5pldo.cloudfront.net/honeyland/c03da7f8-96d0-46ac-a609-3634ef2647e6.PNG)
* Select each of the assets you want to stake.
[](https://d2duuy9yo5pldo.cloudfront.net/honeyland/aabae1ea-8528-44b8-8f0e-7ae33fd66a6f.PNG)
* Click the "Stake selected" button.
* Approve the transaction in your wallet
[](https://d2duuy9yo5pldo.cloudfront.net/honeyland/391a122f-ce2a-437c-892b-0467a719726b.PNG)
* Navigate to the "Staked" tab where you will find your newly staked assets. You can now use your staked assets in the Honeyland game.
[](https://d2duuy9yo5pldo.cloudfront.net/honeyland/552b6c10-6e82-4874-bb35-091dc00e71de.PNG)
Hivemind fails to load - What to do?
**If you're having trouble loading or experiencing continuous loading with your** [**HiveMind**](https://hivemind.honey.land/login)**, please try the following:**
* Check if your wallet is connected to Magic Eden. If so, disconnect it.
* Click on the white circle in the upper right corner of HiveMind, then choose Log Out.
* Clear your browser's cookies and cache.
* Determine if you are accessing it on a PC or mobile device, or both. If you're having trouble, you can try logging out of your Hivemind account -> Clearing your browser's cookies and cache. -> Log back into your HiveMind account.
If the issue persists, try removing any trusted apps.
Why am I getting "Stake request failed" on Hivemind?
**Hivemind "Stake Request Failed" Troubleshooting:**
* Make sure you have SOL in your wallet to cover the transaction fees. A minimum of 0.1 SOL is a good amount.
* Make sure your asset (if an Egg) isn't still in incubation. Incubation ended in late 2022 so there is no need to continue incubating your Eggs. You can release your eggs from incubation using .
* Make sure your asset isn't listed on one of the marketplaces.
* Clear browser cache and cookies.
How do I create a Phantom Wallet?
**Here's a step-by-step tutorial on how to set up** [**Phantom**](https://phantom.app/) **Wallet:**\
**If you already have downloaded the Phantom Wallet app, skip to step 2.**
\
**Step 1:** Visit the app store for your mobile device and download the Phantom Wallet app.
**Step 1:** Go to the website or application where you want to connect to your Phantom Wallet. Click on “Connect with Phantom”. This will take you to the Phantom Wallet login page.
**Step 3:** Open the Phantom app and click on “Create a New Wallet” to start the setup process.
[](https://d2duuy9yo5pldo.cloudfront.net/honeyland/f28f2f8b-b252-4956-bfa0-91a97fe27100.PNG)
**Step 4:** Set a strong password for your wallet. Make sure to choose a password that is hard to guess but easy for you to remember. Confirm the password to proceed.
[](https://d2duuy9yo5pldo.cloudfront.net/honeyland/82ac652e-6d61-459a-a88c-603e1f0e6feb.PNG)
**Step 5:** Write down your recovery phrase and keep it in a private and safe place. This is important because it is the ONLY WAY to recover your wallet if you forget your password or lose your phone. **There’s no other backup.**
The recovery phrase is a series of 12 words that will be displayed on your screen. Write them down, in order, and keep them safe.
**IMPORTANT: NEVER share your recovery phrase. Anyone claiming to need your phrase is trying to scam you.**
[](https://d2duuy9yo5pldo.cloudfront.net/honeyland/f867155a-043c-4294-b62f-6a7c8a44df80.PNG)
**Step 6:** Once you have saved your recovery phrase, click “Continue” to complete the setup process.
**Step 7:** Congratulations! Your Phantom wallet is now set up and ready to use. You can now use it to connect to Honeyland, manage your game assets, and store other cryptocurrencies.
[](https://d2duuy9yo5pldo.cloudfront.net/honeyland/6ec1d63b-eccf-4b33-8a8f-9b7f6b60745e.PNG)
[](https://d2duuy9yo5pldo.cloudfront.net/honeyland/98809ad1-efe5-4b74-a01a-de1d568a2ecf.PNG)
I have trouble playing Honeyland with my Phantom Wallet
**Trouble Playing Honeyland using my Phantom Wallet**
**Currently, Phantom isn't optimized for Honeyland. We suggest using Solflare instead.**
Our CEO made this video to help you start using Solflare:
**If you want to stay with Phantom when playing Honeyland, the following may help:**
**Step 1:** Close all apps on your phone.
**Step 2:** Reset your wifi connection by reseting the Network Settings on your phone - Go to Settings > General Management > Reset > Reset Network Settings. The exact process may vary depending on the model of your phone.
**Step 3:** Reboot your phone.
**Step 4:** Log back into your Wi-Fi network.
**Step 5:** Clear your browser's cache and cookies. This may help to clear any errors that may be causing the issue.
**Step 6:** Open your Phantom app and revoke Honeyland from your list of trusted apps. This will remove the permissions granted to Honeyland and may help to resolve any conflicts.
**Step 7:** Log into the game using your Phantom Wallet.
By following these steps, you may be able to rectify the issue and access the game with your Phantom Wallet. If the issue still persists, please follow the additional steps below:
**Step 1:** Delete the Honeyland Game.
**Step 2:** Revoke Honeyland permissions in Phantom.
**Step 3:** Visit the [Honeyland website](https://honey.land/) to download the game.
**Step 4:** Install the game.
**Step 5:** Login to the game using your Google ID. You may have to wait until the "retry" message appears to try the login again.
**Step 6:** Click the button located in the upper left corner to skip the tutorial.
**Step 7:** Log out from your Google account completely.
**Step 8:** Open your Phantom wallet. Ensure that your Phantom wallet is on the correct wallet and not on Devnet.
**Step 9:** Log in to the game again.
These steps are pretty simple and straightforward and may help you to log in to the game using your Phantom wallet. However, if the troubleshooting steps did not work, please contact Honeyland's support team for further assistance.
My game is not loading - What should I do?
If your game is not loading, it is important to try the following basic troubleshooting steps as they may help resolve the issue:
* **Check your Internet connection**
* Make sure that your device is connected through WiFi, 3G, 4G, 5G, or LTE.
* Try restarting your router or modem, or switching to a different Wi-Fi network or mobile data connection.
* If you play through a WiFi connection, make sure your router is on. Additionally, try not to play too far away from it, as you may lose the WiFi signal.
* **Restart your device**
* **Restart your app by force-closing it**
* How do I force close the game on iOS? [click here](https://honeyland.helpshift.com/hc/faq/15-how-do-i-force-close-the-game-on-ios/)
* How do I force close the game on Android? [click here](https://honeyland.helpshift.com/hc/faq/22-how-do-i-force-close-the-game-on-android/)
* **Make sure you have the latest version of your app installed**
* How do I update my game on iOS? [click here](https://honeyland.helpshift.com/hc/faq/24-how-do-i-update-my-game-on-ios/)
* How do I update my game on Android? [click here](https://honeyland.helpshift.com/hc/faq/27-how-do-i-update-my-game-on-android/)
* **Force close unnecessary background apps**
If you have tried all of the steps listed above and your game still is not loading, click here to get in touch with us.
My phone is freezing - What can I do?
If your phone is freezing while playing games, there are a few things you can try to resolve the issue:
* **Close background apps:** Make sure that you close any other apps running in the background before starting the game. This will free up memory and processing power, which could be causing your phone to freeze.\
* **Restart your phone:** Restarting your phone can often solve minor issues, such as freezing or lagging.\
* **Clear cache:** Clear the cache of the game in question. This will remove any temporary files that may be causing the game to freeze. \
* **Check for updates:** Make sure that both the game and your phone's operating system are up to date. This will ensure that you have the latest bug fixes and security patches.\
* **Uninstall and reinstall the game:** If none of the above steps work, try uninstalling the game and then reinstalling it from the app store.
If these steps don't resolve the issue, it's possible that your phone's hardware may be at fault. You can also reach out to the Honeyland Support team for further assistance.
Can I switch the wallet I'm using to play Honeyland?
## IMPORTANT - IMPORTANT - IMPORTANT IMPORTANT - IMPORTANT - IMPORTANT
**It's VITAL to note that importing a private key will grant full access to the associated account, so be sure to keep your private key secure and do not share it with anyone.**
## **Anyone asking you for your private key is trying to scam you.**
##
The following instructions show you how to change from a Google login to a Phantom login.
You will need to export your private key from the Google wallet and import your private key to your Phantom wallet.
Here are the steps to export and import your private key from in-game to Phantom:
**Exporting your Private key from your in-game account:**
1\. Go to your in-game profile located at the top left-most part of your hive screen.
[](https://d2duuy9yo5pldo.cloudfront.net/honeyland/da4e08b2-3127-44a7-bd20-888a26ed3d87.png)
2\. Once you clicked your profile, you will see the "Export Private Key" option above your stats.
[ ](https://d2duuy9yo5pldo.cloudfront.net/honeyland/ae180ff3-6f0a-4fee-a60e-e3eefebcd162.png)
3\. Click the Export Private Key option. There will be a prompt asking you if you want to export your private key. Click "Yes" and your private key will automatically copy to your clipboard.
[](https://d2duuy9yo5pldo.cloudfront.net/honeyland/50cf7762-6eb1-411a-92d1-f91e69208bb5.png)
**Importing your Private key to your Phantom wallet:**
1. Open Phantom Wallet and click on the three dots in the top right corner.
2. Choose "Settings."
[](https://d2duuy9yo5pldo.cloudfront.net/honeyland/2cc55cdd-8c0a-4b32-ab54-04d0ba4684ef.png)
3\. Select "Manage Accounts."
[](https://d2duuy9yo5pldo.cloudfront.net/honeyland/6fc93e0c-3c52-4a21-a6d9-56985417af4e.PNG)
4\. Click Add/Connect Wallet.
[](https://d2duuy9yo5pldo.cloudfront.net/honeyland/2e8dda89-e0dd-4fe2-af3d-37c193b63f71.PNG)
5\. Enter your private key into the text box. You can also name the account if you wish.
[](https://d2duuy9yo5pldo.cloudfront.net/honeyland/2d4db06e-65d1-4ed2-b9db-ad31a4c07467.PNG)
6\. Click "Import" and follow the prompts to complete the process.
Will I lose my progress in the game if I uninstall or delete the game from my mobile?
No, your progress is saved in the wallet you have been using to login to Honeyland. Reinstall the game and then login using the same wallet to resume the game where you left off.
Download links:
**Honeyland:** [Apple iOS Store](https://apps.apple.com/app/id1639336677) || [Google Play Store](https://play.google.com/store/apps/details?id=honey.land.game)\
**Word Buzzle:** [Apple iOS Store](https://apps.apple.com/us/app/word-buzzle/id6450459231) || [Google Play Store](https://play.google.com/store/apps/details?id=com.honeyland.wordbuzzle)
I get a notification "Approving this transaction will allow a third party to spend your asset in the future" when staking an asset. What is this?
That notice comes with all NFT staking transactions. When you stake your NFT, the staking contract needs permission to “move” your asset. That’s why your wallet shows this warning. It doesn’t mean the NFT is leaving your wallet forever, it just means the staking program can lock it while it’s staked and release it back to you when you unstake.new
Your wallet shows this warning any time you give permission for a smart contract to use your NFT; In this case, that's our official staking contract. It only locks your NFT while it’s staked, so you can earn rewards. You keep ownership, and you can unstake anytime to get it back 
***
### Apple IOS Specific FAQs
How do I clear the app cache on iOS?
**Here's how to clear the app cache on an iPhone:**
1. Go to the Settings app on your iPhone.
2. Scroll down and tap on "General."
3. Tap on "iPhone Storage."
4. Wait for the list of apps to load.
5. Find Honeyland and tap on it.
6. Tap "Offload App" to remove the app from your iPhone but keep its data.
7. Alternatively, tap "Delete App" to remove the app and its data from your iPhone.
8. Reinstall the app from the App Store to start with a fresh cache.
**Note:** Clearing the cache will log you out of the app and you may need to log in again.
How do I force-close the game on iOS?
**For devices that have a Home Button:**
1\. Press your Home button twice quickly.
2\. All your open apps will be displayed. Swipe left or right to locate your app.
3\. Swipe up the app's preview image.
4\. Return to the Home screen and re-start the Game app.
**For devices that don’t have a Home Button:**
1\. From the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen.
2\. Swipe right or left to find the app that you want to close.
3\. Swipe up on the app's preview to close the app.
How do I update my game on iOS?
**For Apple (iOS) devices:**
1\. Open the App Store app.
2\. Tap on your Profile in the top-right corner.
3\. Scroll down to the Upcoming Automatic Updates / Available Updates section.
4\. Tap Update next to an individual app , or tap Update All.
Troubleshooting My iOS Device
In-game performance issues like loading, crashing, missing features, and sync-ing can be resolved in the following ways:
**1. Check your Internet connection**
* Make sure that your device is connected through WiFi, 3G, 4G, 5G, or LTE and has a strong signal.
* Try restarting your router or modem, or switching to a different Wi-Fi network or mobile data connection.
* If you play through a WiFi connection, make sure your router is on.
**2. Restart your device**
**3. Make sure you have the latest version of your game app installed from the App Store**
* Open your App Store by tapping the icon from your home screen.
* Tap on your Profile in the top-right corner.
* Scroll down to the Upcoming Updates / Available Updates section.
* Tap Update next to an individual app, or tap Update All.
**4. Restart your app by force-closing it**
**For devices that have a Home Button:**
* Press your Home button twice quickly.
* All your open apps will be displayed. Swipe left or right to locate your app.
* Swipe up the app's preview image.
* Return to the Home screen and restart the Game app.
**For devices that don’t have a Home Button:**
* From the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen.
* Swipe right or left to find the app that you want to close.
* Swipe up on the app's preview to close the app.
* Force close unnecessary background apps using the same steps as above.
* Make sure that you have the latest software version of your device's operating system.
**To check if there is a system update available:**
* Open your device's Settings app.
* Tap "General" > "Software Update"
**5. If the issue persists, uninstall/reinstall the app (\*)**
**Steps to uninstall / re-install:**
* Tap and hold the app until you get a popup menu.
* Tap “Delete App” and confirm.
* Re-download the app from the App Store.
* Open the app.
* Sign back into your game by using the same sign-in method and account as before.
**If you are playing on multiple devices:**
* Make sure that the game app is always updated to the latest version on all devices.
* Ensure that the Date & Time settings on all devices are correct. We recommend using the "Set Automatically" option in your device settings.
* Make sure that the game is connected through the same account and sign-in method on all devices.
* Please be aware that the use of multiple devices may not be fully supported by all games.
***
### Android Specific FAQs
How do I clear the app cache on Android?
**Here are the steps to clear the app cache on an Android device:**
**Note:** Clearing the app cache will remove any temporary files or data that the app has stored, but it won't delete any of your personal settings or data within the app.
1. Open the "Settings" app on your Android device.
2. Scroll down and select "Apps" or "Application Manager" (depending on the Android version and phone model you have).
3. Select Honeyland.
4. Tap on "Storage."
5. Tap on "Clear cache."
6. A confirmation message will appear. Tap "OK" to clear the app cache.
How do I force-close the game on Android?
**Note: Instructions may vary slightly depending on your device or software version.**
1\. Go to "Settings" > "Applications" > "Manage Applications"
2\. Select the app and tap "Force stop."
3\. Return to the Home screen and re-start the game app.
Troubleshooting My Android Device
**Note:** Instructions may vary slightly depending on your device or software version.
In-game performance issues like loading, crashing, missing features, and sync-ing can be resolved in the following ways:
**1. Check your Internet connection**
* Make sure that your device is connected through WiFi, 3G, 4G, 5G, or LTE and has a strong signal.
* Try restarting your router or modem, or switching to a different Wi-Fi network or mobile data connection.
* If you play through a WiFi connection, make sure your router is on.
**2. Restart your device**
**3. Make sure you have the latest version of your game app installed from the Google Play Store:**
* Open your Google Play Store by tapping the icon from your home screen.
* In the top right corner, tap on your profile icon to open the menu.
* Tap "Manage apps and devices."
* In the Overview tab, tap on "Updates Available" and select the apps you wish to update.
**4. Restart your app by force-closing it:**
* Go to "Settings" > "Applications" > "Manage Applications"
* Select the app and tap "Force stop.
* Return to the Home screen and restart the game app.
**5. Clear cache and data**
* Go to Settings > Apps & notifications.
* See all apps, then select the game app.
* Tap "Storage & cache" and then "Clear storage" or "Clear cache.
**6. Force close unnecessary background apps using the same steps as above.**
**7. Make sure that you have the latest software version of your device's operating system.**
To check if there is a system update available:
* Open your device's Settings app.
* Go to "System" > "Advanced" (or "About Phone") > "System update"
**If the issue persists, uninstall/re-install the app.**
**Steps to uninstall / re-install:**
* Go to "Settings" > "Applications" > "Manage Applications"
* Select the app and tap "Uninstall"
* Go to the Google Play Store to find and re-install the app.
* Open the app.
* Sign back into your game by using the same sign-in method and account as before.
Note: You won't be charged again for previously purchased apps if you are using the same Google Play account.\
**If you are playing on multiple devices:**
* Make sure that the game app is always updated to the latest version on all devices.
* Ensure that the Date & Time settings on all devices are correct. We recommend using the "Automatic" option in your device settings.
* Make sure that the game is connected through the same account and sign-in method on all devices.
* Please be aware that the use of multiple devices may not be fully supported by all game
How do I upgrade my game on Android?
**Note: Instructions may vary slightly depending on your device or software version.**
1\. Open your Google Play Store by tapping the icon from your homescreen.
2\. In the top right corner, tap onto your profile icon to open the menu.
3\. Tap "Manage apps and devices."
4\. In the Overview tab, tap on "Updates Available" and select the apps you wish to update.
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://honeyland-player-guides.gitbook.io/honeyland-player-guides-docs/technical-help/technical-faqs.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
* Clear your browser's cookies and cache.
* Determine if you are accessing it on a PC or mobile device, or both. If you're having trouble, you can try logging out of your Hivemind account -> Clearing your browser's cookies and cache. -> Log back into your HiveMind account.
If the issue persists, try removing any trusted apps.